FAQs

How do I know what size to order?

Check our size guide on each product page or contact customer service for help.

What is your return or exchange policy?

Freshtaa Wear offers a 3-day return or exchange after delivery; items must be unused, unwashed, with tags, and in original packaging.

Customers bear return shipping costs unless the item is defective or incorrect, and approved refunds are processed within 10–14 working days.

Do you offer cash on delivery (COD)?

Yes, we offer Cash on Delivery across Pakistan for your convenience.

Will I receive the same product as shown in the pictures?

Yes, all our product photos are 100% real and reflect exactly what you’ll receive. Minor color variation may occur due to lighting or screen settings.

How long does shipping take?

Standard shipping takes 5–7 business days, while expedited shipping takes 3–4 business days.

Note: In rare cases, viral products may take slightly longer, but delivery will be completed within 10 days.

How can I track my order?

You will receive a tracking number via email once your order is shipped.

Can I cancel or change my order after placing it?

Orders can be modified or canceled within 2 hours of placing them. Please contact our support team as soon as possible.

Do you restock sold-out items?

Some popular items are restocked based on demand. You can follow us on social media or sign up for restock alerts on the product page.