Refund & Exchange Policy

Refund & Exchange Policy

At Freshtaa Wear, we want to ensure you are completely satisfied with your purchase. If you receive a wrong item, a damaged item, or the wrong size, we offer an exchange within 7 days of receiving your order.

Conditions for Exchange:

→ The item must be unused and in its original condition, including all tags and packaging.

→ The exchange request must be made within 7 days of receiving the item.

→ Customers must contact us via Instagram or WhatsApp to initiate the exchange process.

To begin the exchange, please send us a message with:

→ Your order number

→ The item you wish to exchange

→ The reason for the exchange (wrong item, damaged item, or wrong size)

→ Photos of the damaged or incorrect item (if applicable)

We will guide you through the exchange process and ensure the correct item is sent to you as soon as possible.

Please note: Customers will not be eligible for an exchange if the item has been used, altered, or damaged after receiving it.